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Pay by Mail

Pay by mail is one of the most private payment methods on Haveno.

This payment method has special requirements you should be aware of, so please read this article carefully before doing any pay-by-mail trades.

Setting up a pay-by-mail account in Haveno

When setting up a pay-by-mail payment account in Haveno, you will be asked to enter the following information:

  • Name or nym the package should be addressed to
  • Postal address
  • Currency
  • Additional information

If selling XMR, the name/nym and address fields should be the name and address you would like the buyer to send the package to. If buying XMR, they should be the name and address for the seller or postal service to return the package to in case of any issues.

  • You can only select one currency for a single pay-by-mail account. If you would like to trade with more than one currency, please create separate accounts for each currency.

Define any special terms, conditions, or details you would like to be displayed with your offers in the 'Additional Information' field. Users can see this field before taking the offer by clicking the info icon of the offer. (Consider setting up separate pay-by-mail accounts for buying and selling so you can specify special instructions for each.)

Making a pay-by-mail offer

  • Make sure to state any special terms or conditions in the 'Additional Information' field of the payment account before making an offer. The person taking the offer will be accepting these terms and conditions by taking the offer.

Please note it is against Haveno rules to use the 'Additional Information' field to include advertising offers with a way to contact you prior to the trade (e.g. website, phone, email, or Matrix/Keybase/Telegram user name). Doing this can result in a penalty, should someone take your offer and request for you to be penalized. This does not apply to 0-deposit Offers, where contact is required before trading begins. To take a No-deposit-Offer, the buyer needs a passphrase that can only be transmitted outside the Haveno app.

Taking a pay-by-mail offer

Make sure to check the offer maker's terms and conditions before taking a pay-by-mail offer. If you cannot fulfill the terms, do not take the offer. If you have specific terms you would prefer, consider making your own offer instead.

Sending payment in the mail

Please see the Haveno trade protocol for general trading rules.

In addition, buyers should:

  • Package the payment in a tamper-evident bag.
  • Place the tamper-evident bag inside a parcel. AVOID using an envelope, as a postal worker may be able to feel the contents, which can lead to theft.
  • Address the package to the name and address in the seller's pay-by-mail payment account.
  • Put a return address in case the package cannot be delivered.
  • Use inner and outer packaging addressed the same in case the outer one gets ripped open or damaged by water.
  • Seal all packages well, with tape.
  • Follow any special requirements and conditions set by the seller.
  • Film or take high-resolution photos of the packaging process with the address and tracking number already affixed to the packaging.
  • Send the package to the XMR seller with a courier service that requires receipt of delivery to be confirmed by the seller.
  • Consider using a courier service that has appropriate insurance in place for any issues with delivery (for example USPS Registered Mail that insures packages up to $50,000).
  • Communicate with courier service as required.

Please make sure you have all the necessary items arranged before taking an offer (tamper-evident bags, other packaging, courier and insurance picked out, etc).

When receiving payment in the mail, you should:

  • Film the opening of the package, making sure that the tracking number provided by the sender is visible in the video.
  • Follow any special requirements and conditions set by the buyer.
  • Communicate with buyer's courier service as required.

Dispute resolution

  • Pay-by-mail trades are less verifiable than other fiat trades. This makes handling disputes much harder, so the onus to act honestly is squarely on both peers.

It is highly recommended for peers to make use of Haveno's trader chat to communicate directly with one another. This is the most promising way to resolve any issues that may arise during the trade.

Please note:

  • Arbitrators can consider your case and make a suggestion, but they are NOT guaranteed to help.
  • If a trader rejects an arbitrator's suggestion, they could lose both their trade and deposit funds.
  • Arbitrators will make a decision based on the evidence provided to them. Therefore, please follow and document the above processes to have evidence in case of dispute. For pay-by-mail trades, arbitrator decisions are final, meaning reimbursement requests to Haveno's arbitrator team for any funds lost in pay-by-mail trades will NOT be considered.