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Nequi

Nequi is a commonly used fintech neobank that allows people to send money to anyone in any part of Colombia.

What countries are available for Nequi?

Nequi is available in Colombia.

What currencies are available for Nequi?

Nequi is for COP.

What is the maximum trading duration for Nequi?

The maximum trade time is 1 day. Generally Nequi transfers are instant.

What is the maximum XMR limit for an Nequi trade?

12 XMR

Is Nequi a payment method that can be signed?

No, Nequi accounts do not require signing.

How do I set up a Nequi account?

Vist the Nequi website to set up an account. You will need a Colombian bank account.

How do I add Nequi as a payment method in Haveno?

It is easy to add your Nequi account to Haveno.

  • Go to the top menu in Haveno and select Account.
  • Then select National Currency Accounts.
  • Click add new account
  • Select Nequi
  • Complete the details
  • Choose to use a custom account name this helps makes it easier for you to manage multiple payment methods in Haveno (this will be visible only to you, for example: Nequi - COP - Pepito Pérez)
  • Click save new account

If you have more than one Nequi account you wish to add to Haveno you can create different accounts for each.

Make sure all the details are correct when you add.

Warning

Please make sure to include your phone number that matches your phone number from your Nequi account.

When users set up a Nequi account payment limits are set to a maximum of ~ 7,000,000 COP that can be sent per month.

If you intend to trade amount of over 7,000,000 COP per trade you will need to complete KYC with Bancolombia and pay a fee of around 15,000 COP. After this all transactions will incur a 0.4% of tax. Please ensure you are aware of the latest taxes.

Users should also be aware of account limits. Trades above Nequi account limits will likely have to be cancelled.

How do I buy XMR with my Nequi account?

You can buy XMR with Nequi on Haveno in 2 waysː

  • Make an offer to buy XMR on the COP market.
  • Take an offer to buy XMR on the COP market.

When the offer is confirmed Haveno will provide you with the XMR Sellers Nequi details for you to complete the payment. You should send payment immediately and confirm you have done so in Haveno by clicking 'payment started'.

If you have the option to include a payment reference please leave it blank. If your bank requires one, please just use your name that matches your bank account.

Once the XMR Seller receives your payment they will confirm in Haveno and your security deposit and your purchased trade amount will be available in your wallet.

Warning

Please send payment only to phone number provided in the XMR Seller's Haveno account.

When users set up a Nequi account payment limits are set to a maximum of ~ 7,000,000 COP that can be sent per month.

If you intend to trade amount of over 7,000,000 COP per trade you will need to complete KYC with Bancolombia and pay a fee of around 15,000 COP. After this all transactions will incur a 0.4% of tax. Please ensure you are aware of the latest taxes.

Users should also be aware of account limits. Trades above Nequi account limits will likely have to be cancelled.

How do I sell XMR with my Nequi account?

You can sell XMR with Nequi on Haveno in 2 waysː

  • Make an offer to sell XMR on the COP market.
  • Take an offer to sell XMR on the COP market.

When the offer is confirmed Haveno will provide with the XMR Buyer with your Nequi details for you to complete the payment. They should send payment at their first opportunity and confirm they have done so in Haveno by clicking 'payment started'.

Once you receive payment from the XMR Buyer you should confirm payment has been received in Haveno. One you have done this the XMR Buyer will receive their funds and you will receive your security deposit back.

Warning

Please checked that the payment received matches the pone number provided in the XMR Buyer's Haveno account.

When users set up a Nequi account payment limits are set to a maximum of ~ 7,000,000 COP that can be sent per month.

If you intend to trade amount of over 7,000,000 COP per trade you will need to complete KYC with Bancolombia and pay a fee of around 15,000 COP. After this all transactions will incur a 0.4% of tax. Please ensure you are aware of the latest taxes.

Users should also be aware of account limits. Trades above Nequi account limits will likely have to be cancelled.

Are there any limits or fees for me to be aware of when using my Nequi account?

For most users it is free to send and receive payments.

If you intend to trade amount of over 7,000,000 COP per trade you will need to complete KYC with Bancolombia and pay a fee of around 15,000 COP. After this all transactions will incur a 0.4% of tax. Please ensure you are aware of the latest taxes.

How does dispute resolution when trading with Nequi?

If a dispute occurs the arbitrator may ask the buyer to send them information showing that they made the payment of the correct amount to the XMR Seller within the correct time frame.

The arbitrator may ask the seller to send them information to prove their account details are correct, or in the case of the XMR Buyer making a payment late, or of the wrong amount.

For more information see Conflict Resolution.